Return And Return Policy - Deliver Alcohol Near Me

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, please contact us in the first instance at infinitywhiskeychase.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at infinitywhiskeychase.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, please contact us in the first instance at infinitywhiskeychase.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at infinitywhiskeychase.com

If you wish to return any item from your order, please contact us beforehand. For damaged or defective items please note that you must include pictures with your email before sending your return. Please note that as cork is a natural material with inherent flaws we are unable to accept returns for cork failure under any circumstances.

As per our website Terms & Conditions, we will accept the cost and risk of return:

  • Where the products supplied are faulty or misdescribed; or
  • Where there has been an error in the pricing of a product and you no longer wish to continue with your order.

In all other cases, you will be responsible for the cost and risk of returning the product to us.

All stock assigned by us as pre-owned is sold as seen. Our website images of these old and rare whiskies are fair but not comprehensive representations and some flaws may not be visible in these images. It is important, therefore, to contact us for more images or further information before ordering if you have any specific questions or requirements about particular items.

Due to the varying ages and conditions of bottles, labels, corks and their seals, their safe transport without further damage or deterioration is not guaranteed and we recommend that these items are collected in person. If collection is not an option and buyers choose to have pre-owned items delivered we cannot accept responsibility for deterioration to these items during transit.


Please be aware that because of the varying conditions mentioned above there is a risk of seal failure during transit and that we cannot accept responsibility for any bottle leakage that occurs in this way.


We are unable to accept responsibility for return costs for the following circumstances affecting pre-owned goods:


  • Wear and tear, rust, stains, foxing or any other cosmetic damage to labels, boxes or other packaging where the customer has not requested extra images prior to purchase
  • Deterioration to labels/packaging in transit
  • Seal failure, cork failure and/or leakage in transit

We make great efforts to ensure that your order reaches you in great condition. All our parcels are packed with the utmost care but mistakes can happen and very occasionally items are damaged in transit. Please inspect your order promptly upon receipt and contact us immediately if you have received the wrong item or if there are any damaged or defective items in your order. We can then evaluate the issue and make it right. Deliver Alcohol Near Me

Before signing for any goods, all parcels must be checked carefully. If the seal is broken or if the package is damaged or wet, only sign the carrier’s sheet after amending it to reflect the actual condition. It is not sufficient to sign “unexamined”. In the rare event your order is damaged please retain all packaging, contact us immediately with photographs showing all the damage and we will endeavor to rectify any problems. If an item has been broken in transit please take photos before disposal. Deliver Alcohol Near Me

We will contact you once we’ve received and inspected your return to let you know the status of your refund request. If approved, you’ll be offered either a replacement item if stock is available or you can choose to be refunded via your original payment method. Refunds are exclusive of postage cost. If you received free postage with your original order our postage costs will be deducted from your refund.

Please remember it can take some time for your bank or credit card company to process your refund and money may not become available immediately.